Terms and Conditions of Service

 

1. Service

  1. Brain Body Centre Limited (hereinafter referred to “we”, “the company” or “BBC”). We possess and operate this website (brainbodycentre.com). Our website provides information for courses enrollment, products ordering as well as making appointments for our services via the Internet (hereinafter referred as “product”).
  2. By using the website, it implies that you agree to be bound by the following terms and conditions. Please read the terms and conditions carefully.
  3. We reserve all the rights to revise the terms and conditions from time to time without giving any notice. The revised terms and conditions will be effective from the date of announcement. Your continuing access to our website and using our services would imply that you agree to accept the latest version of these terms and conditions.

2. Products Ordering

  1. When you place an order, it implies that you are purchasing the products from BBC at the specified price. Once your order is submitted, the relevant order cannot be cancelled even if we have not accepted or rejected your order.
  2. We will confirm receipt of your order by email or via instant message software. The confirmation will provide: details of your order, the price charged, follow-up information of your order and the details relating the estimated dispatch and delivery.
  3. This communication will acknowledge our acceptance of your order.
  4. Our acceptance of your order will only cover the products referred to in the confirmation and may not cover all the products you ordered. If this is the case, your other order for the remaining part of products will be accepted when we issue a further confirmation of acceptance.
  5. The stocking of products may not be shown on our website. You can enquire our staff for details.
  6. We reserve the right to accept or cancel an order for any reason, including but not limited to: the products you ordered are out of stock; being unable to arrange delivery of product within your region; or the price of product that indicated is incorrect due to manual mistakes, or computer error, or incorrect pricing information provided.
  7. If we cancel your order, we will notify you by email or instant messaging software, and will deposit the deducted amount into your account as soon as possible, excluding any handling fees. You accept that we shall not be liable for any compensation for your dissatisfaction.

3. Price and payment

  1. We shall make every effort to ensure that the prices listed on our website are accurate.
  2. At the time we intend to accept your order, if the product price is higher than the price at which you placed the order, we will cancel your order; or contact you for your confirmation whether you wish to pay for the higher price or just cancel your order.
  3. If we cancel your order, and you have already made payment, we will refund the relevant amount to your account. You agree to accept that we shall not be liable for any compensation for your dissatisfaction.
  4. We accept different payment methods. When you place the order, it implies that you will make payment according to the amount which you accept when you make such order. Prior to our receipt of your payment, the right to product possession will not pass to you.
  5. We use third-party payment services for online transactions. When you place an order, you agree and accept that your order will be bound by the relevant terms and conditions. Your payment information will be collected, processed and retained by us and the payment service provider. You agree and accept that you are solely responsible for any loss incurred in connection with transactions, and we shall not under any circumstances be liable for any such loss in whole or in part.

4. Delivery

Hong Kong

  1. We deliver your ordered product through delivery agent except for Hong Kong public holidays, including Lunar New Year’s holidays, and when Typhoon Warning Signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. Under no circumstances will we accept cancellation of order or refund that relates to arrangements of product delivery.
  2. We will deliver your ordered product to your given address at the time you make your order. When you acknowledge the receipt of product, you agree to present your identification with photo attached upon request. When the product is delivered to the address, the product shall be deemed to be delivered and accepted by you. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.
  3. Unless otherwise specified, we shall deliver the products within 14 days of accepting your order.
  4. Please note that the date or the length of time that product will take to be delivered are of estimation only. If we are unable to meet any stated dispatch or delivery dates or time, we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund.
  5. When the product you purchased has been delivered to you, you will possess the product. Once the products have been delivered to you, you bear the risk of possession of the product, and we shall not be liable for their loss or damage.
  6. Unless otherwise specified, the delivery expense is charged on cash-on-delivery basis.
  7. Unless otherwise specified, delivery charges are subject to change from time to time.

China mainland, Taiwan and Overseas

  1. We deliver your ordered product through delivery agent except for during the Lunar New Year’s holidays of Hong Kong, and when typhoon warning signal No. 8 or above, or black rainstorm warning is in force, or public holidays in your area. We shall arrange your product to be delivered by courier from Monday through Friday. We currently do not make deliveries to remote areas, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. Under no circumstances will we accept cancellation of order or refund that relates to arrangements of product delivery.
  2. We will deliver your ordered product to your given address at the time you make your order. When you acknowledge the receipt of product, you agree to present your identification with photo attached upon request. When the product is delivered to the address, the product shall be deemed to be delivered and accepted by you. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.
  3. Unless otherwise specified, we shall deliver the products within 21 days upon our accepting your order.
  4. Please note that the date or the length of time that product will take to be delivered are of estimation only. If we are unable to meet any stated dispatch or delivery dates or time, we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund.
  5. When the product you purchased has been delivered to you, you will possess the product. Once the products have been delivered to you, you bear the risk of possession of the product, and we shall not be liable for their loss or damage.
  6. Unless otherwise specified, the delivery expense is charged on cash-on-delivery basis.

5. Return or replacement

  1. Unless otherwise specified, no returns or replacement of product will be accepted. Please read our Return or Replacement Policy carefully before ordering.
  2. According to our Return or Replacement Policy, if the product you ordered is faulty, defective or damaged (subject to the condition that it is not your fault ) , or the product is not what you ordered, or the incorrect quantity is delivered, you can return such product within seven days counted from the date of receipt. However, the following terms and conditions shall be fulfilled:
    • Return or Replacement Policy shall apply;
    • the product is unused and is maintained in its original condition;
    • the packaging of the product must be in the condition in which it is delivered to you; and
    • request on product return or replacement is sent to our customer service officer via instant message software or email, and the product is returned to us at the delivery address within the specified period.
  3. Acceptance of product replacement is subject to the availability of our stock.

 

 

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